FAQ

Are the items available online and in stores the same?

Items sold online may be online exclusive. Take this opportunity and order online at once.

Do I have to register an account before purchasing?

Yes. You have to register as our member to confirm your identity before purchasing. Please refer to Account Registration for details.

What kind of metals we used?

Our jewellery are crafted with 18K gold, 18K white gold, and/or 18K rose gold plated silver, which is a great alternative to the much more expensive solid karat gold. It's high in quality & with proper care and storage, you will have affordable jewellery that lasts. It’s the economical way to enjoy the luster of gold without the big price tag.

Most people who can wear gold can wear gold plated jewellery without worries of any allergic reactions. 

How can I choose a suitable ring size?

All of our rings available online are usually size 15. They are adjustable to fit sizes between 12 to 18. For those designs with stones set on the ring, they are adjustable to fit sizes between 13 to 17. If your ring size is out of these ranges, please contact us to place a customised order.

How to order a customised piece or repurpose my jewellery?

Please contact us at:

Email - plus.one.jewellery.hk@gmail.com.hk

Whatsapp - (852) 6592 3616

How do I trace my order and its delivery status?

You can login to your member account and check the order and delivery status in "My Orders".

Can the recipient address be changed once the order has been confirmed?

If the information on the delivery has to be amended, please contact us as soon as possible. If packaging and delivery are in process, amendments are impossible.

Email: plus.one.jewellery.hk@gmail.com

Whatsapp: +852 6592 3616

How to take care of the jewellery?

* Store your jewellery individually.

* Avoid rough wear to slow down the natural process of “wear and tear”.

* Perfume, hairspray & other types of lotion may contain harsh chemicals that can tarnish your jewellery overtime.

* For extra care, gently wipe each piece of jewellery clean of any products and skin oils with a soft jewellery polishing cloth before putting them away.

* Never use abrasive products to clean your jewellery. They can damage gold plating irreparably.

Is repair service available?

Yes. If repair, alteration or material upgrade is needed, feel free to contact us for a consultation and quotation.