Shipping Policy

📦 Shipping within Hong Kong

We are pleased to offer FREE shipping on all Hong Kong orders.

Processing Time: Depending on stock availability, your order will be dispatched via SF Express within 3 business days at the earliest.

Tracking: As soon as your package is on its way, you can easily track its journey through your account page on our website.

SF Express Extra Fees: Please note that a Remote Pickup Surcharge or Retention Service Fee may apply if your delivery address is in a remote area, or if the parcel is not collected within SF Express’s designated time frame. For the latest details, please click here to view SF Express terms or contact SF Express directly.

 

✈️ International Shipping (Outside Hong Kong)

Delivery Timeline: International orders typically arrive within 3 to 5 weeks.

Customs, Duties & Taxes: Our product prices and shipping fees do not include international customs duties, import taxes, or brokerage fees. The recipient is fully responsible for all import charges levied by their destination country. We highly recommend reviewing your local customs policies before placing an order.

 

⚠️ Shipping Disclaimers & Liability

Please note that Plus One Design Workshop cannot be held responsible for costs or losses incurred under the following circumstances:

• Any loss or damage to items once they have been handed over to and are in transit with the shipping carrier.
• Delivery delays resulting from a customer’s failure to settle customs duties, provide timely documentation, or clear customs in the destination country.