Shipping Policy

Shipping within Hong Kong

We offer FREE shipping to Hong Kong.

Your order will be shipped within 3 business days the earliest via SF Express, depending on the stock situation. Once it is shipped, you can track it on your account page on our website.

Please note that Remote Pick Up Surcharge and/or Retention Service Fee may be charged for pick ups at remote areas and/or if you are unable to pick up the parcel(s) at your chosen location within the designated period. Please click on the following links to learn more about SF Retention Service Fee and Remote Pick Up Surcharge, or directly contact SF Express for the latest information.

Shipping to locations outside of Hong Kong

Orders outside of Hong Kong normally arrive within 3 - 5 weeks.

Our prices and shipping charges DO NOT INCLUDE any customs duties or related fees. The buyer is responsible for any import taxes, duties, and/or other charges arising from import. Please look into your country's import policies before placing your order.

 

*Plus One Jewellery Limited is not responsible for any loss/cost incurred from the following circumstances:

- Loss or damage to good(s) during delivery by the shipping company.
- Delays caused by the customer's failure to pay customs duties or other related charges, or failure to provide relevant documentation(s) for customs clearance in a timely manner.