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Return & Refund

RETURN & REFUND POLICY

  • All return & refund request must be made via email within 3 days upon receiving your delivery. 
  • All return items must be in new/unused/undamaged condition and in their original packaging with receipt.
  • Once we have accepted your request, the return must be made by courier or in person (for local customers) to our address on the invoice within 3 days. Please provide us the tracking number (if any) for following up. 
  • Once the return item(s) is(are) inspected and is(are) eligible for refund, you will be notified by email and the refund will be processed within 10 working days. 
  • Shipping costs are the responsibility of the buyer and will not be refunded.
  • Plus One Jewellery Limited will not be hold responsible for any loss/cost incurred during the return process.
  • We do not accept exchange at the moment.

Feel free to contact us any time if you have any questions regarding our policies.